This is what a Customer Support system looks like, running.
This page is a working demonstration of the Customer Support application - one of four ways AI Automation & Agentic Systems gets applied. Ask a question below and watch it get retrieved, checked for confidence, and either answered with a cited source or escalated cleanly to a human - never guessed.
A home-goods store's product questions are the example here because they're easy to follow. The same retrieve-and-escalate pattern works on SOPs, HR policies, technical documentation, or any internal knowledge base - not just customer-facing FAQs.
RAG Knowledge Agent
Grounded customer support with citations & escalation
- Data Source · SOPs, policies, product docs
- Integrates With · WhatsApp, Slack, or a web widget
Same question, two ways of handling it.
This isn't replacing your support team - it's making sure every answer comes from an actual source, and everything the system isn't sure about lands in front of a human instead of being guessed.
- 1.Customer message arrives - email, WhatsApp, or chat
- 2.Agent reads it and figures out what's being asked
- 3.Agent searches multiple docs and folders for the answer
- 4.Agent checks with a teammate if unsure
- 5.Answer typed out by hand, no source kept
- 6.Different agents give slightly different answers over time
- 7.Unsure questions get parked in someone's inbox
- 8.No record of what was asked or answered
- 1.Question received the moment it arrives
- 2.Relevant knowledge retrieved automatically
- 3.Confidence checked before responding
- 4.Answer generated with the source cited
- 5.Escalated cleanly to a human when confidence is too low
- 6.Full context handed off - nothing lost
- 7.Every question and answer logged for consistency
Your team still handles anything genuinely uncertain - they just get full context handed to them instead of starting from zero.
Ask Meraki Home & Living support
A synthetic home-goods store with a small knowledge base. Try a sample question, or type your own.
This box is a stand-in so you can test it yourself. In a real build, nobody types this in - a customer message on WhatsApp, email, or a chat widget is itself the trigger event that starts this pipeline automatically.
Click "Ask" to start
This is the automated version of a support agent's workflow - retrieval, a confidence check, and either a sourced answer or a clean handoff to a human, running without anyone touching a keyboard.
This runs entirely in your browser as a lightweight simulation, so it's instant and nothing you type leaves your device. A real build replaces the simulation with actual AI models handling retrieval and response generation - the confidence check and escalation logic you just watched stay in place either way, so it never guesses when it isn't sure.
Tired of answering the same questions?
This was one knowledge base, built in a demo. A real build indexes your actual SOPs, policies, and product docs - and connects to WhatsApp, Slack, or your website, not a replacement for your team.